support@theexpertsmd.com
30 N Gould St #61153, Sheridan, WY
Mon – Fri, 10am – 7pm EST
Last updated: October 14, 2026
Effective date: October 14, 2026
This Privacy Policy explains how ExpertsMD (“ExpertsMD”, “we”, “us” or “our”) collects, uses and protects information when you visit our website or contact us about our medical billing, coding, credentialing and revenue cycle management services. By using our website, you agree to the practices described in this policy.
When you fill in a form on our website, such as the contact form, the free billing audit request, the appointment form or the newsletter sign-up, we may collect:
your name, email address and phone number;
your practice name, specialty and role;
any details you include in your message.
Like most websites, our servers record basic technical information when you visit, such as your IP address, browser type, device type, pages viewed and the date and time of your visit. We use this to keep the website secure and working properly.
Our website is not designed to collect protected health information (PHI). Please do not send patient information through our website forms or by unencrypted email.
When we provide services to a healthcare provider, any PHI we handle is processed under a Business Associate Agreement (BAA) and in line with the Health Insurance Portability and Accountability Act (HIPAA). That information is governed by the BAA and our service agreement with the provider, not by this website Privacy Policy.
to respond to your enquiries and provide the information or quote you requested;
to prepare and deliver a free billing audit you have requested;
to send newsletters and billing insights you have signed up for (you can unsubscribe at any time);
to operate, secure and improve our website;
to comply with legal obligations and protect our rights.
We do not sell your personal information. We share it only:
with service providers who help us run our website and business, such as hosting, email and database providers, under obligations to protect it;
when required by law, regulation or legal process;
to protect the rights, safety and property of ExpertsMD, our clients or others;
in connection with a merger, acquisition or sale of all or part of our business.
Our public website uses only the cookies needed for it to work. Our secure staff portal uses cookies to keep authorised users signed in. You can set your browser to block cookies, but some features may then not work.
We use administrative, technical and physical safeguards to protect information, including encrypted connections, access controls and staff training. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Enquiries that do not lead to a business relationship are deleted when they are no longer needed.
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to opt out of marketing communications. To make a request, email us at support@theexpertsmd.com. We may need to verify your identity before responding.
Our website and services are intended for healthcare businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Our website may link to other websites, such as social media pages. We are not responsible for the privacy practices of those websites.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
If you have questions about this Privacy Policy, contact us at:
ExpertsMD
30 N Gould St #61153, Sheridan, WY 82801, United States
Email: support@theexpertsmd.com